Refund Policy

We stand behind the quality of our products at timelessthread.org. Due to the diverse nature of our catalog, our return policy varies depending on the product type.

Digital Products: Due to the digital nature of our templates, embroidery digitizing files, and printable stationery, all sales of digital items are final and non-refundable. Once a digital file has been downloaded, it cannot be returned. However, if you experience any technical issues with your file or need assistance using our templates, please contact us at support@timelessthread.org, and we will be happy to help resolve the issue.

Physical Products (Print-on-Demand): Because our physical products are custom-made specific to your order, we do not accept returns or exchanges for buyer's remorse or wrong size selection.

However, if your item arrives damaged or has a manufacturing defect (e.g., printing error, torn fabric), we offer a free replacement or a full refund.

• Claim Window: You must contact us within 14 days of receiving the defective product.

• How to claim: Email us at support@timelessthread.org with your order number and a clear photo of the issue. We will process your replacement or refund promptly.